Privacy Policy

How We Use Personal Information

Trust Mark processes personal information only for legitimate business purposes and in accordance with applicable data protection laws. Information collected through our website and other communication channels is used to deliver our services, improve our operations, maintain security, comply with legal obligations, and enhance the overall user experience.

Depending on the nature of the interaction, personal information may be used for one or more of the following purposes:

• Responding to enquiries and requests for information.
• Communicating regarding our investment activities and corporate services.
• Providing updates relating to our business and investment sectors.
• Managing ongoing business relationships.
• Evaluating investment enquiries and business opportunities.
• Conducting internal business analysis and reporting.
• Operating, maintaining, and improving our website.
• Administering user accounts where applicable.
• Managing newsletter subscriptions and marketing preferences.
• Monitoring website usage and visitor engagement.
• Performing statistical analysis and business intelligence.
• Improving website functionality, accessibility, and performance.
• Detecting and preventing fraud, cyber threats, and unlawful activities.
• Maintaining business continuity and operational resilience.
• Complying with applicable legal, regulatory, and financial obligations.
• Protecting our legal rights and legitimate business interests.

Personal information is processed only to the extent necessary for these purposes and is not used in a manner inconsistent with this Privacy Policy.

Communications

Trust Mark may communicate with individuals regarding enquiries, business discussions, investment opportunities, corporate announcements, newsletters, event invitations, regulatory notices, and other information relevant to our business activities.

Communications may be delivered through various channels including:

• Email
• Telephone
• SMS (where applicable)
• Postal correspondence
• Professional networking platforms
• Website notifications

Recipients may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in electronic communications or by contacting us directly.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, personalise user experiences, analyse website traffic, remember user preferences, and maintain website security.

Cookies are small text files stored on a user’s device that allow websites to recognise returning visitors and provide a more efficient browsing experience.

The types of cookies used on our website may include:

Essential Cookies

Essential cookies are necessary for the website to operate correctly. These cookies enable core functionality such as page navigation, security features, form submissions, and website accessibility.

Performance Cookies

Performance cookies collect anonymous information regarding website usage, visitor behaviour, and technical performance. This information helps improve website reliability, speed, and overall user experience.

Functional Cookies

Functional cookies remember user preferences such as language selection, display settings, and previously entered information to provide a more personalised browsing experience.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website by collecting aggregated information regarding page visits, navigation paths, visitor demographics, and engagement metrics.

Marketing Cookies

Marketing cookies may be used to deliver relevant content, measure campaign performance, understand visitor interests, and improve future marketing activities where permitted by applicable law.

Cookie Management

Most internet browsers automatically accept cookies. Users may configure browser settings to refuse cookies, delete existing cookies, or receive notifications before cookies are stored.

Please note that disabling certain cookies may affect website functionality and limit access to some features or services.

Analytics Services

Trust Mark may use reputable analytics providers to better understand website performance, visitor behaviour, and user engagement. Analytics services help us evaluate website effectiveness and identify opportunities for continuous improvement.

Analytics information may include:

• Pages visited
• Session duration
• Bounce rate
• Traffic sources
• Visitor locations
• Device information
• Browser information
• Operating systems
• Screen resolutions
• User interactions
• Website performance metrics

Analytics information is generally aggregated and used to improve website usability, content quality, navigation, and overall digital experience.

Marketing and Promotional Activities

Where permitted by law or where consent has been obtained, Trust Mark may use personal information to provide updates regarding company news, investment insights, market analysis, events, publications, newsletters, and other business-related information.

Marketing communications are designed to provide relevant information and may include:

• Company announcements
• Industry reports
• Investment sector updates
• Market commentary
• Corporate events
• Educational resources
• Research publications
• Newsletters

Individuals may withdraw marketing consent at any time without affecting other legitimate processing activities.

Third-Party Service Providers

To support our business operations, Trust Mark may engage carefully selected third-party service providers who perform services on our behalf. These providers are contractually required to maintain appropriate confidentiality, security, and data protection standards.

Third-party providers may include:

• Website hosting providers
• Cloud infrastructure providers
• Email service providers
• Website developers
• Cybersecurity providers
• Customer relationship management (CRM) platforms
• Analytics providers
• Marketing automation platforms
• Document management providers
• Professional advisers
• Legal advisers
• Auditors
• Financial institutions
• Payment processing providers (where applicable)

These service providers receive access only to the information necessary to perform their contracted services and are prohibited from using personal information for their own independent purposes unless otherwise permitted by law.

Third-Party Websites

Our website may contain links to third-party websites, publications, social media platforms, financial resources, or external services for informational purposes.

Trust Mark does not control the content, privacy practices, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit before providing personal information.

The inclusion of a link does not imply endorsement or acceptance of responsibility for the content, services, or privacy practices of external websites.

Social Media Platforms

Trust Mark may maintain corporate profiles on professional networking platforms and social media services. Information shared through these platforms is also subject to the privacy policies and terms of the respective platform operators.

Users choosing to interact with Trust Mark through social media should be aware that information posted publicly may become visible to other users and may be processed by the platform in accordance with its own privacy practices.

Automated Technologies

We may use automated technologies to improve website security, detect malicious activity, prevent fraud, analyse website performance, personalise content, and optimise user experiences. These technologies may process technical information relating to website usage but are not used to make solely automated decisions that produce legal or similarly significant effects on individuals unless permitted by applicable law.

Sharing and Disclosure of Personal Information

Trust Mark respects the confidentiality of personal information and does not sell, rent, or trade personal information to third parties for their own marketing purposes. Personal information is shared only where necessary to support our legitimate business operations, comply with legal obligations, protect our rights, or where an individual has provided consent.

Personal information may be shared with the following categories of recipients:

• Affiliated companies and subsidiaries.
• Professional advisers including legal, accounting, compliance, and audit firms.
• Technology vendors and cloud service providers.
• Website hosting and infrastructure providers.
• Cybersecurity and fraud prevention service providers.
• Customer relationship management (CRM) providers.
• Financial institutions and banking partners.
• Payment processors where applicable.
• Government authorities and regulatory bodies.
• Law enforcement agencies where legally required.
• Business partners engaged under appropriate confidentiality obligations.
• Any successor organisation in connection with a merger, acquisition, restructuring, or sale of assets.

Whenever personal information is shared with third parties, Trust Mark takes reasonable steps to ensure appropriate contractual, organisational, and technical safeguards are in place to protect such information.

International Transfers of Personal Information

Due to the international nature of our operations, personal information may be processed, stored, or transferred to countries outside the jurisdiction in which it was originally collected. These transfers may occur when using international cloud infrastructure, technology providers, business partners, or professional advisers.

Where personal information is transferred internationally, Trust Mark implements appropriate safeguards designed to ensure an equivalent level of protection consistent with applicable privacy legislation. These safeguards may include:

• Standard contractual clauses.
• Data processing agreements.
• Confidentiality obligations.
• Appropriate technical and organisational security measures.
• Transfers to jurisdictions recognised as providing adequate data protection.

International transfers are performed only where there is a lawful basis for doing so and appropriate protections are maintained throughout the transfer process.

Data Security

Protecting personal information is a fundamental priority for Trust Mark. We maintain comprehensive security measures designed to protect information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Our information security programme includes administrative, technical, physical, and organisational controls appropriate to the nature of the information processed and the risks involved.

Security measures may include:

• Encrypted communications using SSL/TLS.
• Secure cloud infrastructure.
• Multi-factor authentication.
• Role-based access controls.
• Identity and access management.
• Firewalls and intrusion detection systems.
• Continuous security monitoring.
• Endpoint protection technologies.
• Network segmentation.
• Data encryption at rest and in transit where appropriate.
• Regular software updates and security patch management.
• Vulnerability assessments and penetration testing.
• Secure backup and disaster recovery procedures.
• Employee confidentiality obligations.
• Security awareness training.

Although we strive to implement commercially reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate precautions to protect their own devices and personal information.

Data Retention

Trust Mark retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law, regulatory obligations, contractual commitments, or legitimate business interests.

The retention period depends upon various factors including:

• The purpose for which the information was collected.
• Legal and regulatory record-keeping requirements.
• Financial reporting obligations.
• Business operational needs.
• Resolution of disputes.
• Protection of legal rights.
• Fraud prevention and security monitoring.

When personal information is no longer required, it will be securely deleted, anonymised, or destroyed using appropriate methods designed to prevent unauthorised recovery.

Your Privacy Rights

Depending on your country of residence and applicable privacy legislation, you may have certain rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information where legally permitted.
• The right to restrict or object to certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to request data portability where applicable.
• The right to object to direct marketing communications.
• The right to lodge a complaint with an appropriate supervisory authority.
• The right to request information regarding how your personal information is processed.

These rights are not absolute and may be limited where Trust Mark is required to retain information to comply with legal obligations, establish or defend legal claims, prevent fraud, or protect legitimate business interests.

Exercising Your Rights

Individuals wishing to exercise any privacy rights may contact Trust Mark using the contact details provided at the end of this Privacy Policy.

To protect personal information, we may request sufficient information to verify the identity of the individual before responding to any request.

We will respond to verified requests within the timeframes required by applicable law. In certain circumstances, permitted by law, we may decline or limit a request where an exemption applies.

GDPR and UK GDPR Rights

If you are located within the European Economic Area (EEA) or the United Kingdom, Trust Mark processes personal information in accordance with the principles established under the General Data Protection Regulation (GDPR) and the UK GDPR where applicable.

Individuals located within these jurisdictions may have additional rights including:

• Right of access.
• Right to rectification.
• Right to erasure (“Right to be Forgotten”).
• Right to restrict processing.
• Right to object to processing.
• Right to data portability.
• Rights relating to automated decision making where applicable.

India Digital Personal Data Protection Act (DPDP Act)

Where applicable, Trust Mark processes personal information in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”). Individuals may have rights relating to access, correction, erasure, grievance redressal, and withdrawal of consent as provided under applicable Indian law.

California Privacy Rights

Where applicable under California law, eligible residents may have additional rights relating to the collection, disclosure, correction, deletion, and use of personal information. Trust Mark does not sell personal information as defined under applicable California privacy legislation.

Do Not Track Signals

Some internet browsers provide a “Do Not Track” (DNT) setting that allows users to indicate a preference regarding online tracking. As there is currently no universally accepted standard governing DNT signals, our website may not respond to such signals. Users may manage cookies and tracking preferences through their browser settings.

Data Accuracy

Trust Mark seeks to maintain accurate, complete, and up-to-date personal information. Individuals are encouraged to notify us if their personal information changes so that our records remain accurate.

Business Transactions

In the event of a merger, acquisition, corporate restructuring, financing, reorganisation, sale of assets, or similar business transaction, personal information may be transferred as part of the transaction, subject to appropriate confidentiality and security obligations.

Incident Response

Trust Mark maintains incident response procedures designed to identify, investigate, contain, and remediate information security incidents. Where required by applicable law, affected individuals and relevant regulatory authorities will be notified of qualifying personal data breaches within the legally prescribed timeframes.

Children’s Privacy

Trust Mark is committed to protecting the privacy of children. Our website, products, and services are intended for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction. We do not knowingly collect, process, or solicit personal information from children.

If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent where required by law, we will take reasonable steps to delete such information promptly from our systems.

Parents or legal guardians who believe that a child has provided personal information to Trust Mark are encouraged to contact us immediately so that appropriate action can be taken.

Investment Disclaimer

The information published on this website is provided solely for general informational purposes and should not be interpreted as financial, investment, tax, legal, accounting, or professional advice.

Nothing contained on this website constitutes an offer, invitation, solicitation, recommendation, or endorsement to purchase, sell, subscribe to, or otherwise deal in any financial product, investment opportunity, security, or asset.

Investment opportunities discussed on this website may not be suitable for every individual or organisation. Any investment decision should be made only after obtaining independent professional advice appropriate to individual circumstances.

Past performance should not be regarded as an indication or guarantee of future results. All investments involve varying degrees of risk, including the possible loss of capital.

No Professional Advice

The content available on this website is intended for general educational and informational purposes only. While reasonable efforts are made to ensure that information is accurate and current, Trust Mark makes no representation or warranty regarding the completeness, reliability, suitability, or accuracy of any information presented.

Users should not rely solely upon information published on this website when making financial, investment, legal, tax, accounting, or business decisions.

Accuracy of Information

Although Trust Mark seeks to ensure that the information presented on this website is accurate at the time of publication, information may become outdated, incomplete, or inaccurate due to changing market conditions, regulatory developments, or other circumstances.

Trust Mark reserves the right to modify, update, suspend, or remove website content at any time without prior notice.

Intellectual Property

Unless otherwise stated, all content published on this website, including text, graphics, logos, icons, images, documents, videos, software, website design, trademarks, and other intellectual property, is owned by or licensed to Trust Mark and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this website may be reproduced, copied, distributed, modified, republished, transmitted, displayed, or exploited for commercial purposes without prior written permission from Trust Mark, except where permitted by applicable law.

Confidentiality of Communications

While Trust Mark employs appropriate technical and organisational measures to protect communications, internet transmissions cannot be guaranteed to be completely secure. Information transmitted electronically may be intercepted, delayed, corrupted, or lost during transmission.

Users transmitting confidential or sensitive information electronically do so at their own discretion and should ensure that appropriate precautions are taken to protect their own systems and communications.

Third-Party Links and External Resources

This website may contain links to external websites operated by third parties for informational or convenience purposes.

Trust Mark does not control, monitor, or endorse the content, availability, privacy practices, products, services, or policies of third-party websites. Accessing external websites is entirely at the user’s own risk.

Users are encouraged to review the privacy policies and terms of use applicable to any third-party websites they visit.

Regulatory Compliance

Trust Mark is committed to conducting its business in accordance with applicable laws, regulations, and recognised industry standards relating to privacy, information security, financial compliance, anti-money laundering, anti-bribery, fraud prevention, and corporate governance.

Where required by applicable law, information may be disclosed to regulatory authorities, courts, government agencies, or law enforcement organisations in response to lawful requests or legal obligations.

Changes to this Privacy Policy

Trust Mark may amend, revise, or update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, business operations, technology, or industry best practices.

Any updates will become effective immediately upon publication on this website unless otherwise stated. The “Last Updated” date appearing at the beginning of this Privacy Policy will be revised accordingly.

Users are encouraged to review this Privacy Policy periodically to remain informed about how personal information is collected, used, protected, and processed.

Your Acceptance of this Privacy Policy

By accessing or using this website, users acknowledge that they have read, understood, and accepted this Privacy Policy. Continued use of the website following any updates constitutes acceptance of the revised Privacy Policy to the fullest extent permitted by applicable law.

Complaints

Trust Mark is committed to resolving privacy-related concerns fairly and promptly. Individuals who believe their personal information has been handled inconsistently with this Privacy Policy or applicable privacy legislation are encouraged to contact us using the details provided below.

If a concern cannot be resolved directly, individuals may have the right to lodge a complaint with the relevant supervisory authority, data protection regulator, or governmental body responsible for privacy enforcement within their jurisdiction.

Contact Us

If you have any questions regarding this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us using the details below.

Trust Mark

Address:
[Company Address]

Email:
privacy@trustmark.com

Telephone:
[Company Telephone Number]

Website:
www.trustmark.com

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to Trust Mark’s principal place of business, without regard to conflict of law principles.

Nothing contained within this Privacy Policy limits any rights that individuals may have under mandatory privacy or consumer protection legislation applicable within their country or jurisdiction.

Severability

If any provision of this Privacy Policy is determined by a court or competent authority to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

Entire Privacy Policy

This Privacy Policy constitutes the entire privacy notice governing the collection, use, disclosure, storage, retention, and protection of personal information by Trust Mark through this website and supersedes all previous privacy statements relating to this website.

Trust Mark appreciates the confidence placed in us and remains committed to maintaining the highest standards of privacy, transparency, information security, and responsible data management.